Remember that your bike with a gear hub also requires a certain amount of care and maintenance to function smoothly and for a long time.

Shimano's manufacturer specifies a maintenance interval of approximately 2,000 km or one year. These are guidelines and cannot be applied to individual cycling.

If you're unsure, we recommend having a service with us sooner rather than later. Anyone who is familiar with their driving style, mileage, and vehicle technology will likely know their "own" maintenance interval and, if necessary, perform a service themselves.

It's advisable to check all wear parts regularly. These include, in particular, the brake system, including brake pads, brake discs, and, in the case of hydraulic brakes, the brake fluid. The tires, including tread depth, as well as other cuts, defects, or porosity in the casing. Bearing play in the steering and handlebar areas, and occasionally the spoke tension of the wheels.

It's also worth taking the time once a year to inspect all screws and connections more closely. Due to frequent use or poor assembly, a screw can occasionally become loose and cause damage.

Error messages Shimano display

Error "E295"

Often, the spoke magnet in the rear wheel is out of place, twisted, or covered in dirt. If it is repositioned to the sensor and cleaned, the motor support usually works as usual again.

Error/Warning "W013"

ORThe driver is already standing on the pedals, exerting pressure on them or driving while the electric motor system is started.

This warning can be avoided by first starting the system, waiting a short while, and then driving off.

Shimano error overview

A detailed overview and analysis of warnings and errors can be found on the Shimano website:

https://si.shimano.com/de/error

Funding or bike leasing process

Funding process

(Two-stage procedure e.g. NRW or BAFA)

1. Request an offer from specialist retailers
2. Submit your offer along with information about the business in the online portal
3. Wait for the funding decision and place your order after receipt
4. pay
5. Take over cargo bike
6. Upload proof of payment in the funding agency’s portal
7. Payment of the funding amount
8. Have fun with your cargo bike!

Leasing process

(minor deviations, depending on the provider, possible)

1. Creation of an account together with the HR department in the portal of the responsible leasing company
2. Choose your desired bike in a specialist shop, provide necessary user data
3. Get an offer in the portal
4. Check/approve offer
5. Wait for feedback from the HR department
6. Dealer indicates bike is ready for collection
7. Handover with handover confirmation (frame number, battery number and often handover code)
8. The loose!

Battery care for e-bikes

In general, electronics and chemicals can reach their limits in cooler temperatures. Therefore, it's recommended to bring batteries into a warm room during the cold season.

Lithium-ion batteries currently represent the standard for energy storage in most e-bikes. They are relatively insensitive to charging and discharging.

However, they should be handled carefully to avoid damage. On cold days, an insulating neoprene jacket can also help keep the battery's performance at its usual high level.

Car-Gobike-Transport

Anyone looking to transport a Long John Cargobike (e.g., CargoFactory ONE) with a conventional car will quickly realize that a rear-mounted carrier isn't long enough. This video provides inspiration for what a roof-mounted bike could look like. Custom-made, though!

If you know you'll be taking a cargo bike with you on car trips, you can check out our mini cargo bikes, muli and YOONIT. These also fit the rear bike racks for the trailer hitch or tailgate from PAULCHEN. We'd be happy to advise you!